FREQUENTLY ASKED QUESTIONS

 
WHERE ARE YOU LOCATED

Our studio is in Toronto, Canada.
We ship across North America. 

 
CAN I PICK UP MY ORDER
At this time we do not have a storefront for pickup.

NEED MY ORDER TO ARRIVE BY A CERTAIN DATE
We unfortunately cannot guarantee delivery dates. We rely on service providers like Canada Post, and UPS to handle transportation of orders. Orders take upwards of 4 business days to produce in our studio, and transit times will vary depending on the speed of transit you pick at checkout.

HOW DO I SEND MORE THAN 1 BOX TO A HOUSE
We can only ship 1 box per checkout + shipping label. If you would like to send multiple unique boxes to one address, you must place each box individually and pay for shipping labels for each box. Everything in your cart goes into 1 box. Many of our customers just send one, glorious box to a family / kiddos to open and enjoy!

HOW DOES A BOX LOOK WHEN IT ARRIVES?
All of our boxes are white, and you pick how to decorate the box at the checkout.  At checkout you can select which tape to seal your gift box and choose fun add on's like stickers. Our tapes change with the seasons but we also have our standard Sprinkles tape that goes with everything!

DO YOU DO CORPORATE ORDERS?
YES! They are so much fun. Please visit our corporate gifting page. We love working with our corporate clients helping them create beautiful gift experiences for their team, clients and staff.